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Shipping Policy

Once orders have been placed, processed and payment is approved, products ship via common carrier freight, UPS Ground or Fed Ex Ground unless otherwise specified.

TheRubberman usually ships in-stock products within 2-5 business days. Custom, special order, and non-stocking products typically have longer lead times. Confirm product lead times with a customer service or sales representatives at the time of order or through our web site for any potential delays. 

Shipping Notification

UPS and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.

Once the order has shipped, we will send an email which contains all pertinent shipping information, including the shipping or trucking company name, phone number and shipment tracking number. Online orders with freight delivery that are marked as ''Residential'' or ''Business without Dock'' will have a lift gate and delivery appointment added to the order. The freight company will call to schedule a delivery time window before delivery.
Business deliveries with a loading dock will also have a delivery appointment, and the freight company will call to schedule a delivery time window before delivery. 

It is the sole responsibility of the receiving party to ensure the delivery appointment is scheduled and met. The receiving party is required to meet the truck at the time of delivery to avoid re-delivery charges. TheRubberman will not be responsible for any missed deliveries or re-delivery charges.

Delivery Timing

If you require products delivered by a certain date, please call us to verify product availability. Some products available for online order may not be in stock. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. TheRubberman is not responsible for lost, misplaced or delayed shipments or freight damaged by the freight carriers.

Unloading Product

Business deliveries without a lift gate are dock to dock, which means the receiving business party is required to remove the product from the truck via a loading dock or with a forklift. Truck drivers are not responsible for removing product from the truck by hand. Hand unloading of material from the truck by customers is no longer allowed by most freight companies and therefore is not an option with any freight deliveries.

For residential or non-dock deliveries, the driver will deliver the pallet to the easiest accessible location. The driver will not deliver the product inside a building or garage. Someone must be there to sign for freight deliveries, and will not be allowed to hand unload the items from the truck. The truck driver will also not be responsible for taking the pallet, it is the sole responsibility of the receiving part to deal with the pallet.

Inspecting for Damage

Please be sure to check all packages for any potential damage during transit. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. TheRubberman is not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect and count the product before the driver leaves or signing the Delivery Receipt paperwork. Once the Delivery Receipt has been signed with no exceptions noted, the trucking company has no further responsibilities and will not honor claims if the Delivery Receipt is not noted with the issue.

What to Do If Product is Damaged

If the product is damaged in any way, DO NOT REFUSE THE PRODUCT. It is best to receive the product, reach out to us, and a replacement product will be shipped out to you. Refusing product by the customer does not recuse the customer of re-deliver or return shipping costs or product restocking fees.

If damage did occur during transit, any and all damage must be noted on the Delivery Receipt in detail and signed by the driver. A copy of the Delivery Receipt is required to be faxed, emailed or mailed to TheRubberman in order for a damage claim to be filed with the trucking company, on our customer's behalf, in order for replacement product to be sent to the customer.

When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged product may be held in the customer's possession up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and/or paid by them. TheRubberman can only make one delivery claim per shipment, which means all damage or delivery issues would need to be documented during the initial claim.

Limited Access Issues

Most freight deliveries will arrive in a full size 52-foot tractor trailer semi-truck (18-wheeler). It is the customer's responsibility to notify TheRubberman at the time of order if your delivery location has potential limited access issues. Accessorial services are not guaranteed. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues.

Delivery Refusal

If the customer refuses delivery for any reason, the customer will be responsible for all initial shipping and re-delivery and/or return shipping charges in addition to product restocking fees when applicable. It is important to note that freight deliveries are always curbside, even when a lift gate option is added to the order. 'Curbside' means at the easiest accessible point. Drivers are not obligated to deliver freight into driveways or garages. Inside delivery is not available.

Lost Freight

Freight companies, in some cases, lose or misdirect freight by mistake. If this happens, freight companies will request up to 10 working days or more in order to locate the freight before the shipper is allowed to file freight loss claims. Replacement material can only be resent to customers if a freight loss claim is filed - or new material is purchased.